Delivery Information

Last updated: 16 December 2025

1. Delivery Area

We deliver to countries within the European Union (EU).

2. Processing Time

Orders are typically processed within 1–3 business days. During peak periods, processing may take longer.

3. Estimated Delivery Time

Estimated delivery time is usually 5–10 business days after dispatch, depending on destination and carrier. Delivery times are estimates and not guaranteed.

4. Shipping Costs

Shipping costs are displayed at checkout before you pay and depend on destination, weight, and selected shipping option.

5. Tracking

If tracking is available for your shipment, we will provide tracking details by email once the order is dispatched.

6. Incorrect Address

Please ensure your shipping address is correct. We are not responsible for delays or losses caused by incorrect or incomplete addresses provided by the customer.

7. Customs & Duties

If any customs duties, taxes, or import fees apply, these are the responsibility of the customer unless stated otherwise at checkout.

8. Delivery Issues

If your order is delayed, missing, or arrives damaged, contact us at info@orivayhouse.com and we will assist you.