Payment Information

Last updated: 16 December 2025

1. Accepted Payment Methods

• Visa
• Mastercard
• Other payment methods shown at checkout (if enabled)

2. Payment Processor

Payments are processed securely by Stripe. We do not store full card numbers or sensitive card data.

3. Currency

All transactions are charged in EUR.

4. When You Are Charged

Your card is charged at the time you place your order (or when the payment is authorized, depending on your bank).

5. Payment Security

Stripe uses industry-standard security measures and complies with PCI DSS requirements. Your payment details are encrypted during transmission.

6. Failed or Flagged Payments

If a payment fails or is flagged for security reasons, the order may not be confirmed. If you believe an error occurred, contact us at info@orivayhouse.com.

7. Chargebacks

If you have a problem with an order, please contact us first so we can resolve it. Unnecessary chargebacks increase processing costs and may delay resolution.