Privacy Policy

Orivay House LTD (“we”, “our”, “us”) is committed to protecting your personal data in accordance with the UK GDPR and the EU General Data Protection Regulation (GDPR).

This Privacy Policy explains how we collect, use, and protect your personal information when you use our website, create an account, or make a purchase.

1. Personal Data We Collect

We may collect and process the following personal data:

  • Full name

  • Email address

  • Billing and shipping address

  • Phone number

  • Account login details (email and password)

  • Payment information (processed securely by Stripe)

  • Order history

  • IP address, browser and device data

  • Marketing preferences

2. How We Collect Data

We collect data when you:

  • Place an order

  • Create a user account

  • Subscribe to our newsletter

  • Contact us

  • Browse our website (via cookies and analytics tools)

3. Purposes of Processing

Your data is processed for the following purposes:

  • To process and deliver orders

  • To manage user accounts

  • To communicate regarding purchases and customer support

  • To send marketing emails (with your consent)

  • To analyze website usage and improve our services

  • To comply with legal and accounting obligations

  • To prevent fraud and ensure payment security

4. Payments

All payments are processed securely by Stripe.
We do not store or have access to your full payment card details.

5. Marketing & Newsletter

If you subscribe to our newsletter or create an account, we may send you marketing emails.
You can unsubscribe at any time using the link provided in each email.

6. Cookies & Tracking Technologies

We use cookies and similar technologies for:

  • Website functionality

  • Analytics (Google Analytics)

  • Advertising and retargeting (Meta / Facebook Pixel)

Details are provided in our Cookie Policy.

7. Data Sharing

We may share your personal data with:

  • Payment processors (Stripe)

  • Shipping and logistics providers

  • Analytics and marketing services (Google, Meta)

  • Legal or regulatory authorities when required by law

8. International Data Transfers

Personal data may be processed within the United Kingdom and the European Economic Area (EEA).
Where required, appropriate safeguards are applied in accordance with GDPR.

9. Data Retention

We retain personal data only as long as necessary for legal, contractual, and operational purposes.

10. Your Rights

You have the right to:

  • Access your personal data

  • Request correction or deletion

  • Withdraw consent

  • Object to processing

  • Request data portability

To exercise your rights, contact us at:
info@orivayhouse.com