Terms & Conditions

Last updated: 16 December 2025

These Terms & Conditions (“Terms”) govern your use of this website (the “Site”) and any purchase of products from Orivay House LTD (“we”, “us”, “our”).

1. About Us

Company: Orivay House LTD
Company number: [ADD COMPANY NUMBER]
Registered address: [ADD REGISTERED ADDRESS, UNITED KINGDOM]
Email: info@orivayhouse.com

2. Eligibility

By using this Site and placing an order, you confirm you are legally capable of entering into a binding contract.

3. Products & Availability

  • We sell physical consumer goods online.
  • Product images are illustrative; minor variations may occur (e.g., color differences due to screens).
  • We may limit quantities, discontinue products, or update descriptions at any time.

4. Prices, Currency & Taxes

  • All prices are shown and charged in EUR.
  • Prices may change at any time, but changes do not affect orders already confirmed.
  • If any taxes or duties apply for cross-border delivery, they will be communicated at checkout where possible.

5. Orders & Order Confirmation

  • Placing an order is an offer to purchase.
  • Your order is accepted when we send an order confirmation email or dispatch the goods.
  • We may refuse or cancel orders for reasons including suspected fraud, payment issues, or stock errors.

6. Payments

  • Payments are processed securely via Stripe.
  • We do not store full card details.
  • If a payment is declined or flagged for security, the order may not be completed.

7. User Accounts

  • You may create an account using email/password. Social login may be offered where available.
  • You are responsible for keeping your login credentials confidential.
  • We may suspend or terminate accounts that violate these Terms or are used fraudulently.

8. Delivery

Delivery terms, estimated times, costs, and shipping regions are described in our Delivery Information page.

9. Returns & Refunds

Returns, refunds, and the EU right of withdrawal are described in our Returns & Refunds Policy.

10. EU Consumers – Right of Withdrawal

If you are an EU consumer, you have the legal right to withdraw from your purchase within 14 days of receiving the goods, without giving any reason, subject to applicable legal exceptions (for example, certain sealed hygiene items once opened, or custom-made items).

11. Warranty & Defective Items

  • If an item arrives defective or damaged, contact us as soon as possible at info@orivayhouse.com.
  • We may request photos or additional information to assess the issue.
  • Where required by law, you may be entitled to repair, replacement, or refund.

12. Prohibited Use

You agree not to misuse the Site, including by attempting unauthorized access, disrupting operations, or using the Site for unlawful purposes.

13. Limitation of Liability

To the maximum extent permitted by law, we are not liable for indirect or consequential losses. Nothing in these Terms limits any consumer rights that cannot be excluded under applicable law.

14. Intellectual Property

All content on the Site (text, images, branding) is owned by or licensed to us and may not be used without permission.

15. Changes to These Terms

We may update these Terms from time to time. The updated version will be posted on this page with a new “Last updated” date.

16. Governing Law

These Terms are governed by the laws of England and Wales. Courts of England and Wales shall have jurisdiction, subject to any mandatory consumer protections in your country of residence.

17. Contact

Email: info@orivayhouse.com